The Coffee Club

Contacts

Address:
288-290 Lincoln Road, Henderson, Auckland, Auckland 0610, New Zealand
Get directions

Website:
thecoffeeclub.co.nz

Phone number:
+64 9-215 0075

Categories:
Establishment   Food   Cafe  

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Reviews about The Coffee Club

• Sharon Peters

  25 Jul 2017
  ★ ☆ ☆ ☆ ☆
  I and my family have been regular customers to the Lincoln Road Coffee Club for long time now. We came this morning for a Family (6 Adults and 2 children) birthday breakfast for my Mother. We all purchased meals and drinks.
  
  After cutting into my Spinach & Mushroom Eggs Bennedict and lifting the fork to put it to my mouth I see a hair sticking out of the food. I approached the staff at the counter and the staff member who I initially spoke to was lovely and had the plate and wanted to talk to the Manager. I asked for the plate back and I would talk to him instead.
  
  He then approached me with another staff member who "both" told me it wasn't a hair it was from the Portobello mushroom as they grow hairs, at this time the Manager had picked up the hair and then dropped it. I had informed him that Portobello mushrooms don't grow hairs. He offered a replacement of which I declined.
  
  I returned to our table and advised our group of his great customer service... NOT. My brother then approached the Manager and the Manager told him we had made complaints before, which has never happened, he also informed my Brother that the hair was from the sacking packaging (????) that the Portobello mushrooms came in.
  
  My brother came back to the table and advised us of the conversation and we decided to leave even though we had not completely finished. The manager then approached again asking if I wanted a replacement and I declined, I then told the Manager that WE would not be returning to his store and would be providing a review that reflected his poor customer service plus ruining our family celebration at his so called award winning Cafe.
  
  Saten Sharma if we had actually complained multiple times do you really think that we would continue coming to your Coffee Club!!!!!!

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