Genzui Ramen Bar

Contacts

Address:
4, Atrium on Elliott 21-25 Elliott Street, Auckland, Auckland 1010, New Zealand
Get directions

Website:
atriumonelliott.co.nz

Phone number:
+64 9-358 0240

Categories:
Establishment   Food   Bar  

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Reviews about Genzui Ramen Bar

• firelyamber

  17 Mar 2019
  ★ ☆ ☆ ☆ ☆
  I first came here about 2 years ago. Food was fine. I came back today for dinner and it was utterly disgusting, I'm still baffled how we managed to stuff the food down our throat and paid for the meal in full price.
  
  We ordered a miso butter corn ramen, grilled sanma fish and a prawn tempura Don (supposedly like oyako Don with heaps of egg).
  
  When each item came, our hearts sank deeper and deeper.. The cha su on the ramen looked sad.. It was dry and looked like it came straight out of the freezer. My partner tried to drench it with soup, in hope it'll taste ok. When I had a bite, it was tasteless and a little off. When my partner observed it, he noticed it was glistening green. We used phone light and everything and we were so sure the meat was definitely off. I've attached a photo of it here, lighting isn't fantastic but you can see there's something obviously wrong. Especially near the left side of the meat.
  
  The prawn tempura don was.. Let's just say it wasn't as eggy and delicious looking like the photo on the menu. The prawns were fine but the Don was just.. Sauce-less and tasteless. The only salvation was to pour heaps of chili powder over it, note, it's chili powder, not the shichimi in normal ramen shops.
  
  Lastly... The grilled sanma fish. I understand that for some people don't gut the fish because the bitterness of the intestines could balance the flavour.. But in a restaurant.. I don't know. Maybe I'm being demanding but.. I don't know. It is definitely the first time I've encountered a cooked fish in a restaurant that isn't gutted. See photo for reference. The fish was fabulous. It was tasty, as you can see we ate almost every bit surrounding the gunk. The dish would've been wonderful if they would have just gutted the fish.
  
  Now, for the staff.. We told the waitress that the meat was inedible. She looked at it and then said ok. When we told her about the fish, she said you can eat everything. 'It's normal'. Then she slowly walked back to the kitchen to let them know. They discussed it in Japanese, so I have no idea what they thought.
  
  We tried to finish up our food, when we went to pay, they gave no explanation, I brought it up again while the cashier was calculating our meal, saying that they cannot serve meat like that. The cashier looked at me, and asked, 'so you don't want to pay for the meal?'
  
  That was baffling. It made us look like we were horrid customers who were trying to get a free meal.
  
  Of course we were egoistic about it and paid for the meal in full and obviously regretting it now while we both suffer with food poisoning.
• linda davis

  11 Oct 2018
  ★ ★ ★ ★ ★
  Great place. I drive all the way from south Auckland to eat here. Our favourite is the Curry Katsu don Pork. A steal for $10.50. It has a huge variety of japanese dishes made with the highest quality. This is such a gem in the city. Entire menu is affordable and delicious. Staff are awesome and very efficient.
• Alexandro Humphreys

  20 Feb 2018
  ★ ★ ★ ★ ★
  The food is always tasty and huge portions while the prices are actually low. To have a dinner here is pretty cheap and go sure will make you full. They have take, donburi, small dishes as well, so plenty to choose from

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